FAQ Candle Luminaries
1. Do you ship?
Yes, we ship within the USA.
2. How far in advance should I order for an event?
As far in advance as possible. All items are hand made to your specification, this is why we are able to offer such a large selection. Therefore, we ask all of our clients to place their order(s) as soon as possible. Typical orders take 3-5 days to produce and allow additional 3-5 days for shipping.
3. Will the product melt?
Yes all wax luminaries are made of high grade paraffin wax, if you leave it in the heat, throw it in a fire pit, hold it over an open flame, point a heat gun on it, or any other method to melt wax. Otherwise if used properly and as instructed this product should last you for many years. We have tested the wax luminary in direct sun at 90 degrees, after 3 hours the product started to get soft. After 6 hours it started to lose shape. To be safe do not leave luminaries outside when 90 degrees or hotter, in direct sun. We have also tested our wax luminaries in 95 degrees in the shade. After 6 hours the product started to get soft, after 8 hours the product started to lose shape. Please treat the wax luminaries as you would treat a candle.
4. How do you clean the wax?
We have found that goo-gone works the best. Feather dust for quick clean.
5. How do you illuminate the wax?
We use fuel cells, battery operated lights, or votive candles. In our opinion fuel cells and rechargeable candles, led candles work the best. Fuel cells are disposable oil lamps which typically burn from 8 to 28 hours and do not leave a mess within the luminary candle. Also note, fuel cells are safer to use than a votive candle; because once they burn down the flame goes out on it’s own. DO NOT USE TEA LIGHTS, or any source that has metal or similar composite as it will melt the wax from within. Do NOT place glass votive within the luminaries as the glass will conduct heat within and melt the wax when using real flame to illuminate.
6. What is your minimum order for non-retail stores?
No minimum for retail purchases. $250 minimum opening order for wholesale orders. Minimum of 50 units for bulk pricing when mixing and matching sizes. To order bulk please create an account and contact us so we can update your account to bulk.
7. What colors are available and do all colors glow?
All wax luminaries come in ivory. However custom colors are available, please call for details and pricing. We are a manufacturer so please don’t hesitate to ask. The darker the color the less glow.
8. Return Policy?
As each order are manufactured as time of order all orders are considered artisan work and thus all sales are final. Please contact us if you have questions about our product prior to ordering to ensure your satisfaction.
9. How are the wax luminaries made and are they done by hand?
Watch the video, for a quick demonstration on how we make hand made wax luminaries https://www.youtube.com/watch?v=_PndobrSEMY